Privacy Policy

Alpine Voice Studio is committed to protecting the privacy of visitors to our online platform and users of our services. This privacy policy explains how we collect, use, and protect your personal information in connection with your use of our site and services, including private vocal lessons, group singing classes, performance coaching, vocal health training, audition preparation, workshops, and masterclasses. We process your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection laws.

Information We Collect

We collect information that you provide directly to us when you interact with our site or register for or use our services. This may include:

Contact information such as your name and physical address.
Payment and billing information.
Information related to the services you request or receive, such as your availability or specific vocal needs.
Communications you send to us.

We may also collect certain information automatically when you visit our site. This can include:

Log data such as your IP address, browser type, and operating system.
Usage data about how you interact with our site, including pages visited and duration of visits.
Data collected through cookies and similar technologies to remember your preferences and improve your experience.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services and operating our business. These purposes include:

To provide, operate, and maintain our services.
To process your registration and manage your account.
To process payments for services rendered.
To communicate with you about your lessons, classes, workshops, or other services.
To respond to your inquiries and provide customer support.
To personalize your experience on our site.
To analyze how our site and services are used and improve them.
To comply with legal obligations and protect our rights.

Legal Basis for Processing (GDPR)

We process your personal information under the following legal bases:

Performance of a Contract: We process your information to fulfill our obligations under a contract with you, such as providing the vocal coaching services you have requested.
Legitimate Interests: We may process your information for our legitimate business interests, such as improving our services, marketing (where permitted by law), and ensuring the security of our site, provided that these interests are not overridden by your data protection rights.
Legal Obligation: We may process your information to comply with applicable laws and regulations.
Consent: Where required by law, we will obtain your consent before processing certain types of data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing. When your personal data is no longer required, we will securely delete or anonymize it.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share your information with third parties only in the following circumstances:

With service providers who perform functions on our behalf, such as payment processing, website hosting, or analytics. These providers are contractually obligated to protect your data and use it only for the purposes for which they were hired.
In response to legal process or government requests, or to comply with applicable laws.
To protect our rights, privacy, safety, or property, and that of our users or the public.
In connection with a business transaction, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Subject to applicable law, you have certain rights regarding your personal data:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain conditions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
Right to Object to Processing: You have the right to object to the processing of your personal information under certain conditions, particularly where processing is based on legitimate interests.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.
Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact details provided below.

Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page. Your continued use of our site or services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us in writing at:

Alpine Voice Studio
34 Rämistrasse
Zurich, 8001
Switzerland